Request maintenance
- If you live in community housing (a property owned/managed by a funded community housing provider), contact your provider to request property maintenance.
- If you live in a remote Aboriginal and Torres Strait Islander community, read how to request maintenance in your community.
- If you live in non-government-owned public housing, please report maintenance using the number that the Housing Service Centre has given you. Do not use the numbers on this page.
Information for Queensland public housing tenants
Emergency maintenance
For emergency maintenance:
- 6am–6pm: call the maintenance number for your nearest Housing Service Centre
- after-hours (6pm–6am, Monday–Friday, weekends, public holidays): call 1800 808 107.
Emergency maintenance is needed when faults or damage need fixing immediately because:
- people's lives, health or safety are at risk
- the property may be at risk of damage.
We usually respond to an emergency in 1–4 hours, depending on the situation.
Read more about response times for maintenance.
An emergency is the only time maintenance staff can enter your home without your permission.
Maintenance that is not an emergency
To request maintenance that is not an emergency:
- contact maintenance at your nearest Housing Service Centre (6am–6pm, Monday–Friday)
- submit an online maintenance request
- submit a maintenance request using the Tenant Assist Qld app.
For more details, read about response times for maintenance.
Information to tell us
When you request maintenance, tell us:
- your account number (rental agreement number), included on letters from us, on your rental payment slip and on your account statement
- your contact number for the tradesperson to call you to arrange access
- details of the repairs needed, as the more we know about the problem, the easier the tradesperson can resolve it
- any other issues we should know, such as dogs on the property, residents that are hearing impaired, items that may be dangerous, special access ways, etc.
- the Police Crime Report Number if the damage has been caused by another party and reported to the police.
What happens next
We review your request and tell you if we accept your request.
If we accept the request, a tradesperson will contact you. The length of time it takes to contact you depends on the urgency of the work. Read more about response times for maintenance and maintenance staff at your home.
We may decline your request if the maintenance type is not our responsibility.
To discuss this further, contact the maintenance section at your nearest Housing Service Centre.
Non-government-owned public housing
Most public housing is owned by the Queensland Government. The government also leases a smaller number of properties from private owners to use for public housing.
If you live in one of these properties, please refer any maintenance matters to the owner’s real estate agent, using the contact details we provided to you when you started your tenancy.
We work closely with the property owners to ensure these properties are maintained in good repair and fit for you to live in.